Delivery
Some pieces are handmade to order. For this reason I cannot provide exact shipping dates. Please allow a 1-3 week window for your delivery. We use Swiss Post for all our shipping with additional option "Zero-impact"to protect the climate. You will receive a shipping confirmation email once the package is on your way. If your order is a gift and needs to be delivered by a certain date, please email me at info@sherylin.ch I will do my best to accommodate your request. If the item you requested is in stock, it will be shipped out within 2 days of your order.
If you are ordering an in stock item with a jewelry item that is made to order: The order will ship when all items on the order are available to ship.
If your package is lost or stolen we will do everything we can to assist you. However, we are no longer responsible for packages once they are in transit.
International
International orders take around 2-3 additional weeks to arrive. All international orders are shipped through registered, recorded delivery and you will receive a shipping confirmation email once the package is on your way. The customer is responsible for payment of all duties or taxes imposed by the destination country for delivery. If you have any questions or problems during check out please contact info@sherylin.ch and i’ll do my best to resolve the issue.
Returns & Exchanges
Most pieces are handmade to order. Please consider this when you make your purchase. If you are unhappy with your item, please notify me of your return within 7 days of your order's receipt. You can exchange you piece for goods or get a refund. Please email info@sherylin.ch prior to any exchange or return. Refunds will apply if the piece is damaged. Please allow 3-5 business days after we have received your return for the funds to return to the account used as your original payment method. Shipping your product back to us will be on you, but the cost of shipping for your next order will be on us. We‘re not responsible for any lost package during the return process.
Repairs
If a piece gets damaged and you need a repair email info@sherylin.ch to inquire about your specific case.
